A. About the artwork
1. Are all editions that Subject Matter sell limited?
2. What is a limited edition?
A limited edition is a series of art prints that are limited in number. Our edition sizes vary from 1 to 75. Once the edition is sold out, we destroy the file and new prints will not be produced in those sizes ever again. Small editions make work more exclusive and are often more expensive.
3. Are all editions signed?
Yes. In addition, all works from Subject Matter are delivered with a certificate of authenticity.
4. What is the certificate of authenticity?
The certificate includes the original signature of the artist with the date and edition details of your purchased work. This protects the artist’s work and provides assurance of the work's authenticity and value. The certificate can be mounted to the back of the artwork.
5. How do I look after my art?
To clean your framed piece, follow these dos and don’ts:
- DO remove dust by blowing on it;
- DO NOT use your hand or a dry cloth to remove dust;
- DO clean by using a small amount of mild soap or detergent mixed with lukewarm water. Use a clean, soft cloth or sponge. Dry by blotting gently with a lint-free cloth. Instead of soap, you can also use a cleaner designed for acrylic surfaces;
- DO NOT use a household cleaner like Windex or products that contain ammonia;
- DO NOT use any abrasive material while cleaning your plexiglass, as it can scratch the surface.
B. Shipping, Delivery, Returns and Payment:
1. Do you accept international orders?
Yes. We ship worldwide. We hate hidden costs, so at Subject Matter all our prices include shipping fees. Artworks ship within 2-3 weeks (but if you want the piece sooner we will have to charge a small fee).
2. How much does shipping cost?
All shipping is free of charge.
3. What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Paypal and bank transfer. Simply go to check out and choose your preferred method of payment.
Buying art online can be challenging, so we offer free returns on all artworks. If you’re unhappy, simply get in touch with us and we will arrange a return.
If faulty or damaged: Please claim the fault or damage within 5 days of delivery by email to firstname.lastname@example.org to return or exchange the work, free of shipping costs
1. I made an error when I submitted the order, what do I do?
Don’t worry if you made an error with a delivery address or contact number. Simply reply to the order confirmation form that you received after you placed your order, or email us at email@example.com.
2. I changed my mind and no longer want the piece. Now what?
To ensure speedy delivery our orders go into production within four working days from the day your order was placed, so if you want to cancel your order within this period simply email us at firstname.lastname@example.org. We will send you a refund immediately. If it is after four days your order might already be in production but email us anyway to let us know and we’ll see what we can do!
3. The artwork has arrived and I don't like it. What should I do?
Get in touch with us straight away if you want to return the piece. We will discuss this with our courier company and arrange for the collection of the artwork. Please let us know within 3 weeks of delivery by email to email@example.com.
4. What should I do if I receive a damaged work?
Email firstname.lastname@example.org within five days of delivery, sending us the details of the damage and photos. We will discuss this with our courier company and arrange for the replacement of the artwork.
5. Artist's submissions
We are always on the lookout for new talent, and we curate 4 times a year. Please send your artwork (small files only, 1000px max) to email@example.com. If you have not heard back from us make sure to follow up as we may not have received it. We strive to get back to each and every submission.
D. About Subject Matter Art Ltd
1. What is your business model?
We share the profits with the artists 50/50. Our business is registered in the UK, Japan & Canada. We use KPMG as our accountants.
2. How did the business start?
The business started in May 2011, with the desire to make art buying easy and accessible. Initially, we had a gallery in Tokyo, before building our online presence.
3. Where are you currently based?
We are currently based in Somerset House in London.
4. Why online and not a gallery?
We had galleries in Tokyo for 4 years (view our previous exhibitions here) and it was a wonderful experience. However, we want to make art buying as easy and accessible as possible, and we feel that the best way to do that is online. Nevertheless, over the past 3 years we've had a exhibitions in London, Montreal and Tokyo and we will continue with pop up shows in the future.
Please join our mailing list if you want to stay informed: firstname.lastname@example.org
E. Collaborations and Partnerships
We love collaborating and we are always on the lookout for new partners. We have worked with partners in Japan, US, Canada and the UK.
- Unfold : We curated 12 artists for this art festival during Frieze Week in London
- Africa Calling : An exhibition in the Southbank centre
- Royal Collge of Art : Annual student training program and exhibition in the Dyson Gallery in London
- Ultra Super New : Pop up gallery in USN creative agency in Tokyo
- Le Meridien : Pop up exhibition in the international hotel group in Montreal
- Found by Maja : An art series developed for this home boutique in San Fransisco
- Edit Twenty : An art series developed for this concept Store in Singapore
- NORR11: Pop Up gallery in their South Molton Street showroom in London
- We are very passionate about our fair business model - with every sale half of the profit goes directly to the artist.
- We started a fundraising initiative called My Japan, raising funds for those affected by the earthquake and tsunami on March 11, 2011. We have raised and donated more than $30 000 to the Japan Emergency Network (JEN NPO) already. More details here.